Welcome To Kapungu
Business Consulting
Organisations rely on consultants to provide their business with a number of consulting services to ensure a return on investment. KAPUNGU provides innovative business services through our division Katalyst Consulting. |
Quality Assurance
Most Contact Centres have a quality division monitoring and evaluating their calls. KAPUNGU provides these solutions through our Kalibrate Solutions division, taking out the subjectivity and ensuring that your customers are delighted with every interaction. |
Training
A proper Training plan provides a clear sense of direction to your organisation. It strengthens your staff’s confidence on what measures to take to achieve your goals. KAPUNGU recognise the need for young innovative training methods and have developed a number of training programmes to encourage your staff to take responsibility for their careers and provide your organisation with well-equipped resources. For more information please see our Kustomer Academy division. |
Contact Centres
The Contact Centre industry in South Africa has shown phenomenal growth. This growth has resulted in the requirement of qualified outsourced contact centre partners to assist organisations in translating this customer care avenue into a profitable growth opportunity for your organisation without diverging from your own core business. KAPUNGU has both the capability and experience in designing, building and managing best of breed Contact Centres. For more information refer to our Kontact Services Division. |
